Cannot add device to straighttalk.com account

Cannot add device to straighttalk.com account

Postby JamesBJames » Thu Sep 15, 2016 9:35 pm

Hello,

I've been a customer for about four years now. I just tried to add my phone to my Straight Talk account, but when I put in the phone number / serial number, I get an error message stating "The Serial Number entered is not associated with this account. Please try again." See my attachment.

I have had this particular phone for three years and the number for four years-- how can I get the phone info to show up under my account?
Attachments
straighttalk.PNG
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JamesBJames
 
Posts: 9
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Re: Cannot add device to straighttalk.com account

Postby ST-Jean » Thu Sep 15, 2016 9:51 pm

Hi JamesBJames! My name is Straight Talk Jean. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.
ST-Jean
 
Posts: 2370
Joined: Fri Aug 08, 2014 5:56 pm

Re: Cannot add device to straighttalk.com account

Postby alexholthaus » Tue Mar 06, 2018 7:50 pm

Same problem, website won't let me add a verison sim card to my unlocked iphone 6s. and the apn settings seem like they are for the att sim card i had.
alexholthaus
 
Posts: 2
Joined: Tue Mar 06, 2018 7:09 pm

Re: Cannot add device to straighttalk.com account

Postby ST - Larry » Wed Mar 07, 2018 10:46 am

Hi alexholthaus. My name is Straight Talk Larry. I read your post and I am sorry you’re having some problems. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. We apologize for any inconvenience. Thank you.
ST - Larry
 
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Joined: Tue Nov 22, 2011 11:14 am


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