Cannot add device to straighttalk.com account

[JamesBJames]

Hello,

I've been a customer for about four years now. I just tried to add my phone to my Straight Talk account, but when I put in the phone number / serial number, I get an error message stating "The Serial Number entered is not associated with this account. Please try again." See my attachment.

I have had this particular phone for three years and the number for four years-- how can I get the phone info to show up under my account?

[ST-Jean]

Hi JamesBJames! My name is Straight Talk Jean. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.

[alexholthaus]

Same problem, website won't let me add a verison sim card to my unlocked iphone 6s. and the apn settings seem like they are for the att sim card i had.

[ST - Larry]

Hi alexholthaus. My name is Straight Talk Larry. I read your post and I am sorry you’re having some problems. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. We apologize for any inconvenience. Thank you.