Straight Talk Wireless Forums

Good evening,

I wish I had read the previous emails before I activated my phone. The Sim card in my phone DOES NOT match the sim card listed on my activation card therefore, my phone does not recognize it. I need help to get this matter resolved QUICKLY; I have used this number as a work number and need to get in touch with my clients. Your help is greatly appreciated.

Hi angieystrader. My name is StraightTalk Elle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

angieystrader wrote:Good evening,

I wish I had read the previous emails before I activated my phone. The Sim card in my phone DOES NOT match the sim card listed on my activation card therefore, my phone does not recognize it. I need help to get this matter resolved QUICKLY; I have used this number as a work number and need to get in touch with my clients. Your help is greatly appreciated.

Don't expect it to be a quick fix. You'll be lucky if you get a fix at all. I got a new SIM card in the mail several days after I contacted support about the wrong SIM card being in my Nokia E5. The new SIM card does not work either after I re-activated through the phone support line. I am PM'ing with someone here to try to get it resolved, but after trying the first thing they asked me to do and it did not work I have little hope it will ever be resolved. I hate that I've wasted so much money on the phone and time card. I haven't been able to use either and I purchased it weeks ago. If it's not working by tomorrow I will consider it a loss and just buy a phone from another provider.

I am posting this for my posts to private message last post

Hi Brockjohnson6. My name is Straight Talk Charisse. Your posts have been approved. Please check again your forum inbox to see if it's already enabled. Thanks.

Post 5 of 5
Took my Nokia E5 out of box, plugged in, turned on, and get Invalid Sim error.

When I unboxed the phone, the sim had already been removed from the card, and WAS IN THE PHONE BACKWARDS. I guess not only did they send the wrong sim, they didn't know how to install it either.

I have been a tracphone/Net10 user for 7 years now. This is SO far from what I expect. All these reports of phones unusable out of the box? Totally unsat.

Have 5 posts, and will check my inbox when I arrive at home.

Hi Silent_Surface. My name is Straight Talk Debrah. All your posts has been approved. Please check if you are now able to reply to the private message that we sent you. Thanks.

I am having the same trouble. I got a nokia e5 and tried to activate with the card provided and received the sim card not valid error. When I checked the sim card number on the actual sim card, it did not match the number provided on the activation card. How do I get this fixed?? I contacted customer support and they are sending me a new sim card which takes 3-5 business days. Can this be resolved before that? This is my only phone and I can't be without it for 3-5 business days. Please help.

I had the same problem. The sim number on my activation card did not match the sim card installed in my phone. I keep receiving sim card not valid. Straight talk is sending me a new sim card but that will take 3-5 business days. This is my only phone. Is there any way this can be remedied sooner?

Hi tony14736. My name is StraightTalk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.