Hi shizam76. My name is Straight Talk John and I will be addressing your question. We are able to process a port for us to be able to check if your phone number is portable. We are going to request your phone number from your current service provider so that we can check if it is portable. There are instances that this may happen, being not to be able to port the phone number. Let us know if you would like us to check on porting your phone number so that we can process it. Thank you!