Porting number from LG to Samsung R355C

[toyourescape]

I recently cancelled my service with Straight Talk and gave my old phone to my mother. My old phone is the Samsung R355C. My service doesn't end on that phone until March 14th.
She's trying to port her number from her old LG 220C to the Samsung. When she goes to do it through the website it says:
"NEW PHONE:
We are sorry, the Serial Number you entered is associated with another account or is already active. Please try again with a different serial number or log into "My Account.""
Is she getting this message because my service is still "active?" And is there another way she could go about porting her number from the LG to the Samsung. Would calling customer service be a better chance of getting her number ported?

[Jennifer_ST]

Hi toyourescape. My name is Straight Talk Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[toyourescape]

Because I just signed up on this website, I am unable to send private messages. How else can we go about this?

[John]

toyourescape, please try to post three to five times using this thread. Then, go back to your forum inbox and send your response. Thanks!

[toyourescape]

Thanks for the info John!

[toyourescape]

Jennifer, As soon as I'm cleared to do so, I'll send you the info. Thanks for your help!

[toyourescape]

waiting patiently

[toyourescape]

PM'D Jennifer ST with info she requested and no response yet Any idea how long it takes to get a reply?

[Lindsay_ST]

Hi toyourescape. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.