Hi. My name is StraightTalk Shelly and I will be addressing your question. To port in your existing telephone number to a Straight Talk phone, the number you are porting must be active with your current service provider. You will need to request Straight Talk to port in the number, we will process the request in your behalf no need to contact your current service provider to request to process the port in. In order to initiate the process, you may contact our customer care at 1-877-430-2355 or you may log on to our website at
www.straighttalk.com/Activate and select the radio button option "Activate my phone with a number transferred from another company." The process may take a few hours or a maximum of 7-10 days if there'll be any technical delay from your current provider. In case of a landline phone number, the process may take up to 30 days. I believe this answers your question. It's been a pleasure helping you. Have a good day.