Upgraded iPhone 5 to iOS7 and lost visual voicemail

Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby Jhonally_ST » Mon Feb 10, 2014 6:27 am

Hi Blaquespell. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby Blaquespell » Mon Feb 10, 2014 2:29 pm

So the big secret "offline" message is that they don't support Visual Voicemail, even if it worked at one time. Lame.
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby Doctom_66 » Wed Feb 12, 2014 4:49 pm

I think the really big secret is they really have no voicemail support at all. For the past 5 months, I have had to call my voicemail hourly to see If I have voicemail... I have been told that's the way it's supposed to work! There's no problem with that at all. ST needs to stop selling iPhones if they don't work properly on their network.
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby chris636 » Sun Jun 01, 2014 10:51 pm

The thing is that their proprietary iphones support visual voicemail but they will not update the voicemail server to enable the feature. I have spent all day talking to customer support (if you want to call it that) and Apple. According to apple, visual voicemail would automatically work if they had the server updated to the iOS 7.x functions. This is what the customer service person from ST said:

"This is not applicable to the Bring Your Own Phone program. Please be advised that our SIM card will not recognize the type of phone model you are using. You can switch the SIM card to any compatible GSM phone. We are using the same programming to all of the SIM cards under Bring Your Own Phone program regardless of the phone model. There's no capability for our SIM cards to customize your phone's additional feature."

Is it too much to ask for a server update? I think not....
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby Jhonally_ST » Mon Jun 02, 2014 1:32 am

Hi chris636. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby kolbywolfley » Tue Jul 15, 2014 9:00 am

I also bought iPhone from Walmart that included the st sim and my vvm has never worked. Is anyone on this forum anymore and did anyone get it resolved. I would appreciate a st representative working it out so that I can finally have vvm. Thank you
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby alita » Tue Jul 15, 2014 5:17 pm

Hi kolbywolfley. My name is Straight Talk Alita. Please check your Forum inbox for a private message. Thank you.
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby jtd1972 » Thu Jul 17, 2014 10:05 am

My visual voicemail does not work either after my iphone 5 replacement from Apple. Any fix? Thanks
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby Che_ST » Fri Jul 18, 2014 10:38 am

Hi jtd1972. My name is ST Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
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Re: Upgraded iPhone 5 to iOS7 and lost visual voicemail

Postby peanuts » Sun Jul 20, 2014 11:53 am

kolbywolfley wrote:I also bought iPhone from Walmart that included the st sim and my vvm has never worked. Is anyone on this forum anymore and did anyone get it resolved. I would appreciate a st representative working it out so that I can finally have vvm. Thank you

ST will not support Visual Voicemail, but the way around that is to download "YouMail" on your iphone, and set it up in 3 easy steps, works perfectly. iTunes app store.

BTW: I absolutely love "YouMail"...
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