I also had my service disabled as of today. We are 3 days away from our unlimited plan auto refill date. I purchased this phone for my Aunt, just shy of 60 days ago. She is over 70 and travels our state house-sitting for friends as a way to stay active. She was in our area, as she had been many times in the last 60 days, and suddenly the phone wouldn't work. I asked her to power it down and back up. Same thing. I asked her to power it down and remove the battery and put it back in - same thing. I contacted straight talk technical support, and they said that I had to have the phone in front of me so that we could solve the problem. So I drove 20 miles up to where my Aunt was staying and then called technical support back. The Straight Talk Technical person then asked if I was in the zip code where the phone was activated, I told her no. She said the phone would only work in that zip code. I was flabbergasted. I explained that her phone had been working just fine over the last nearly 60 days in various areas throughout our state, and that all of a sudden, today - it says, "No Service". The Straight Talk Service Tech, said that per the contract, they are not required to provide service outside of the activation zip code. My final replay was, "So you sold us a glorified cordless phone, that can only be used near home...." I've since reviewed the Straight Talk Website and contract. The website plainly states - "Nationwide" coverage with a picture of the US map. The contract allows for Straight Talk to modify someones service, at their discretion. I am unable to see the usage in our account, we don't have access to that information, I can't determine why Straight Talk changed the service, or throttled it back to only include certain towers. But I guess my 70+ year old aunt must talk too much for an unlimited plan.
Based on my experience with Straight Talk Technical Support today, I'm researching doing business with one of the big 3 carriers directly. It would be greatly appreciated if someone at Straight Talk would take the time and explain to me what happened with her account and if there is anything that can be done to rectify this situation. BTW, driving a round trip of 40 miles so that I could have the phone in front of my face did absolutely no good - as we weren't in the correct zip code.