Unable to place calls

Unable to place calls

Postby twherewolf » Mon Jul 22, 2019 5:42 pm

I have been having significant difficulty with my Straight talk service for several weeks now. When I am at my home (where I get two bars service) and attempt to place a call, I get a message as follows: “You are roaming. To call your mobile carrier or any other phone number, purchase a calling pin by pressing 1 now”. When I pressed 1 I get instructions on purchasing an “American Roaming prepaid pin”. When I am in an area with a 3 or 4 bar signal, I am able to make calls. When someone attempts to place a call to me when I am at my home, my phone doesn't ring and the only way I know of the call is if a voice mail message is left. Data and text messaging seems unaffected.

I have spent many hours with Straight talk customer service on this issue, with no resolution. They each go through the same routine of instructing me to reboot my phone, etc, none of which makes any difference. Finally, they informed me that I needed a new SIM card, which they sent to me. However on installing it and activating it, I still get the “You are roaming” message. Then I was informed that everything is fine on their network end and the problem is with my iPhone and that I should go get the phone examined by Apple. I did so only to learn, as I suspected based upon the number of posts with the same problem, that there is no problem with the phone. I have no idea what to do next.

I will no longer recommend Straight Talk service to anyone considering a new carrier. The service is worthless. I guess my only choice is to change carriers unless someone has found a solution for this problem.
twherewolf
 
Posts: 2
Joined: Mon Jul 22, 2019 5:08 pm

Re: Unable to place calls

Postby ST - Larry » Tue Jul 23, 2019 8:20 am

Hi twherewolf. I'm Straight Talk Larry. I’m very sorry that you’re having issues with our service. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5545
Joined: Tue Nov 22, 2011 11:14 am

Re: Unable to place calls

Postby situationnormal » Wed Sep 18, 2019 11:05 pm

Did you ever find a fix to this issue? I've been on the phone with Straight Talk at least 10 times and chatted in with support with the same exact issue. I've taken my sim card out and put it back in countless times, told them I don't have roaming turned on countless times, turned my phone on and off countless times, and even purchased a new sim card (which worked for about 2 minutes and then started having the same issue). No matter who I talk to, we just keep going through the same exact steps.
situationnormal
 
Posts: 1
Joined: Wed Sep 18, 2019 11:01 pm

Re: Unable to place calls

Postby ST - Larry » Sat Sep 21, 2019 9:03 am

Hi situationnormal. I'm Straight Talk Larry. I'm sincerely apologize for the trouble that you had with our service. We'll need to check if your phone is properly provisioned on the carrier's end. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. Thank you.
ST - Larry
 
Posts: 5545
Joined: Tue Nov 22, 2011 11:14 am

Re: Unable to place calls

Postby swishewk » Tue Oct 08, 2019 12:12 am

Can you help me. I have the identical issue but nobody in tech Support can help me???? please help me!!!!!
I wasted 5 hours today.
swishewk
 
Posts: 7
Joined: Tue Jul 02, 2013 2:20 pm

Re: Unable to place calls

Postby ST - Larry » Sat Oct 12, 2019 2:19 pm

Hi swishewk. I'm Straight Talk Larry. I read your post and I'm sorry that you're having some problems. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5545
Joined: Tue Nov 22, 2011 11:14 am


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