Straight Talk Wireless Forums

I need to cancell my auto refill and there is no function for this on the website.
I need my Samsung S4 phone that I purchased from straight talk to update the software so I can use my seek thermal camera on it. I have researched that straight talk will not allow a phone purchased from them to update it's software, so I am cancelling your Ser ice at the end of this months plan. I can not see where to stop the auto payments or the service so I am going to tell my bank to refuse your transaction. I will hasve a new phone from another carrier next week and will port the number over.
All because I want to update the software on my phone to the current manufacturers update and straight talk will not let me.

Hi DTD. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Hi! I also need to do this but my app isn't working: just keeps spinning when I try to login, and I can't access the website: keeps saying it's too slow to respond! I just want to cancel my auto refills! Thanks in advance!

Hi LISA281031. My name is Straight Talk Felice. I see you need help with your phone. Please check your Forum inbox for a message.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ST - Felice wrote:Hi LISA281031. My name is Straight Talk Felice. I see you need help with your phone. Please check your Forum inbox for a message.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Hi: I can't use the link you gave me: I moved to Australia and your website won't open, nor can i access my app to do anything I need to do! And I can't text that number: I'm in another country now. Can I send an email to discontinue my service or do I have to just tell my bank to refuse the charge? I want to cancel my auto refill please!