Straight Talk Wireless Forums

I keep getting charged for my autorefill, but I no longer use the hotspot in question and would like ti cancelled. Every time I log into my online account it simply states "Pending Transaction" and nothing can be done. I have tried calling the customer help center many times but the computer constantly tells me to turn my phone on and wait. I cannot get to a point where the system let's me talk to someone.

I don't use the hotspot anymore and would like it to be cancelled.

ajmix2 wrote:I keep getting charged for my autorefill, but I no longer use the hotspot in question and would like ti cancelled. Every time I log into my online account it simply states "Pending Transaction" and nothing can be done. I have tried calling the customer help center many times but the computer constantly tells me to turn my phone on and wait. I cannot get to a point where the system let's me talk to someone.

I don't use the hotspot anymore and would like it to be cancelled.

Hi, ajmix2. My name is Straight Talk Yvonne. Let me help you with that but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.

Hi
I need to cancel the auto-refill that I have been paying for on my dad's phone. He passed away and I don't want to continue paying for the phone. I can't seem to find a login associated with his phone number in order to cancel the auto-refill. Is there a way to cancel this? Please help!

Hi SHMCN. My name is Straight Talk Felice. Sorry to hear about your dad. We can help you in de-enrolling the phone from Auto-Refill. Please check your Forum inbox for a message.

I have about the same problem. They let me purchase two auto refills. i then canceled the auto refill hoping that i would get refunded for both of the purchases but neither one of them have been refunded. i was wanting any help that anyone could offer me in this situation.

Hi CamManchesterxx. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

I stopped using Straight Talk on my phone and need to cancel auto-refill, but don't see any way to do it on the website. I also want to cancel the account when the current cycle ends, but don't see any website mechanism for that either. If you can help, I will appreciate.

I stopped using StraightTalk on my phone, and need to cancel Auto-refill, but I can't find any way to do that on the website. I also want to close the account at the end of the current period, and can't find any online mechanism for that either. I will appreciate any help you can provide.

Hi vicw. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

ST - Mark wrote:Hi vicw. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

Thanks, Mark
I was able to cancel the autopay and terminate service via the chat. It was all very easy and friendly. The only oddity is that I wasn't able to read the operators whole final response to me, and the chat just terminated abruptly and disappeared. I was hoping to be able to ask for, or perhaps automatically receive a transcript of the chat exchange, but haven't yet. It's not critically important, just an odd way to end the discussion.