New auto-refill discount fee

[inquisitive1]

Did anyone that has been a straighttalk customer with auto-refill set up for a long time receive an email regarding a change to straighttalk's discount for those that signed up for auto-refill? I noticed my bill was larger this month than previous months. When I contacted the support chat, they informed me that the difference was due to the discount I had been receiving for having auto-refill set up (the discount is not as large as it used to be). The support staff associate said that the discount would be the same for new and existing customers. However, this is different than what I remember the email said (I have since lost the email). I remember the email said that being an existing customer that had auto-refill for some time, I would get the original discount (or something to that effect). Does anyone have this email or know the gist of what it said? Any help would be much appreciated.

Thanks,
Robert

[ST-Stacy]

Hi, Robert! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!

[inquisitive1]

I found the email. Here is a cut and paste :

Don't worry, this won't affect the discount for the Straight Talk phone number xxx-xxx-xxxx
You'll still receive your $2.50 discount every month if you stay enrolled in Auto‑Refill. That's right! As a way to say thanks, nothing in your discount will change. However, if you choose to cancel Auto‑Refill and re‑enroll at a later time, your discount will be $1.00 every month.
The change will only affect new Auto‑Refill Enrollments.
Starting on 09/27/2016, the Auto‑Refill discount will be reduced to $1.00 each month for new enrollments only.

When I followed the link, the chat support agent informed me that I had been receiving too large of a discount after the initial 3 months. They just caught up to the problem and it was just a coincidence that this discovery was made on the month that they were also changing the auto-refill discount fee.

Hope this helps anyone else with a similar problem.

[ST-Kurt]

Hi inquisitive1! We are sorry for what happened. This is Straight Talk Kurt. I will contact you directly with a private message. Thank you.