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Data still slow after refill

PostPosted: Sun Jun 12, 2016 5:55 pm
by CoreyBee
I just refilled my $45 data plan and my internet is still slow. Please fix this as soon as possible.

Re: Data still slow after refill

PostPosted: Mon Jun 13, 2016 10:36 am
by ST-Yvonne
Hi CoreyBee. My name is Straight Talk Yvonne. Let me help you with that but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.

Re: Data still slow after refill

PostPosted: Sat Jul 09, 2016 4:13 pm
by bbqshak
On the 180 day plan, went over the 5 gig data and forced to lte slow speed at the end of month 5 , renewed 2 days later on the 7th and still slow speed, spent an hour on the phone with straight talk, still slow

Re: Data still slow after refill

PostPosted: Sun Jul 10, 2016 10:43 am
by ST-Mary Ann
Hi bbqshak. I'm sorry to hear about this inconvenience. We need to take this issue offline so I can address it further. Please check your forum inbox for the message that I have sent. Thank you.

ST Mary Ann

Re: Data still slow after refill

PostPosted: Wed Jul 20, 2016 3:29 am
by eleasonw
I just refilled my service after the 611611 usage indicated i was over my limit of data. However, my data is still very slow...how can this issue be rectified?

Re: Data still slow after refill

PostPosted: Wed Jul 20, 2016 3:34 am
by eleasonw
I just refilled my $45 data plan and my internet is still really really slow. I would like this issue rectified.

Re: Data still slow after refill

PostPosted: Wed Jul 20, 2016 8:13 am
by ST-Mary Ann
Hi eleasonw. Let me help you with this matter. I will send you a private message, please check your forum inbox. Thank you.

ST Mary Ann

Re: Data still slow after refill

PostPosted: Wed Jul 20, 2016 10:03 am
by eleasonw
I clicked what you sent and it said unable to connect. @ ST Mary Ann

Re: Data still slow after refill

PostPosted: Wed Jul 20, 2016 11:42 am
by ST-Kurt
Hi eleasonw! Please check your forum inbox again and click this link. If you still can't connect, please send us a private message. Thank you.

Straight Talk Kurt

Re: Data still slow after refill

PostPosted: Wed Jan 25, 2017 9:41 am
by austintlarkin72
I just refilled my service this morning as it ran out at midnight last night. And my data is still incredibly slow! Would like to get this resolved, thank you.