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paid for plan, but phone still doesn't have minutes
Posted:
Tue Oct 22, 2013 7:40 pmby matt.strom20
I have had a number of phone cards on my reserve and it recently just got added on. So I have service paid for. My phone says that I have no minutes or texts or anything. This has happened multiple times before with my phone. I need this fixed asap.
Re: paid for plan, but phone still doesn't have minutes
Posted:
Tue Oct 22, 2013 8:06 pmby ST - Mark
Hi matt.strom20. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
Re: paid for plan, but phone still doesn't have minutes
Posted:
Thu Oct 24, 2013 11:56 amby sherasheba
I've paid for a plan, added it my reserve, received the text message with my new end date and it was on my account until recently. Now it says my account is expiring in 7 days instead of towards the end of next month. Please help.
Re: paid for plan, but phone still doesn't have minutes
Posted:
Thu Oct 24, 2013 11:59 amby ST - Janet
Hi sherasheba. My name is Straight Talk Janet. Sorry that you’re having a problem. I’m going to try to help you now.We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
Re: paid for plan, but phone still doesn't have minutes
Posted:
Sat Feb 22, 2020 4:21 amby WHITE196
Says I have plan in reserve but won't let me add it
Re: paid for plan, but phone still doesn't have minutes
Posted:
Sun Feb 23, 2020 1:02 pmby ST - Mark
Hi WHITE196. My name is Straight Talk Mark. We're sorry to hear that. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
Re: paid for plan, but phone still doesn't have minutes
Posted:
Fri Feb 28, 2020 12:34 pmby Quintonel
Did support manage to solve this issue?
Re: paid for plan, but phone still doesn't have minutes
Posted:
Sat Feb 29, 2020 11:50 amby ST - Mark
Hi Quintonel. My name is Straight Talk Mark. Are you also having this issue? If yes, we're sorry to hear that. To help you with your issue, I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
Re: paid for plan, but phone still doesn't have minutes
Posted:
Sat Jul 11, 2020 5:16 amby Loganr34
I need help adding my reserve data to my current data
Re: paid for plan, but phone still doesn't have minutes
Posted:
Mon Jul 20, 2020 12:31 pmby ST - Mark
Hi Loganr34. My name is Straight Talk Mark. We'll be more than happy to help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.