no 3G with BYOP iPhone 4

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no 3G with BYOP iPhone 4

Postby LloydM » Sun Jan 13, 2013 1:17 am

Update: Corrected error message

To any ST tech rep:

As of Sat 1/12, I suddenly have no 3G service on my iPhone 4. I see the HOME carrier ID and 3G icon, but when I browse I get an error:

"Could not activate cellular data network
You are not subscribed to a cellular data service."

I can make/receive calls and browse over WiFi.

-Thanks, LloydM
Last edited by LloydM on Sun Jan 13, 2013 7:45 pm, edited 1 time in total.
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Re: no 3G with BYOP iPhone 4

Postby Anne_ST » Sun Jan 13, 2013 1:41 am

Hi LloydM. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.
Anne_ST
 
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Re: no 3G with BYOP iPhone 4

Postby weslance » Sun Jan 13, 2013 3:26 pm

Same thing for me - customer service is stating I have violated data usage policy... I am being throttled.
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Re: no 3G with BYOP iPhone 4

Postby LloydM » Sun Jan 13, 2013 7:42 pm

Hi Anne -

I can't send/receive PMs yet. I just joined and I need a couple more posts make my 5. I'll send you a PM when I receive external validation of my PM-worthiness.

In the meantime I submitted ticket 15162-95745 on the FB support page and have been trading emails with "Nancy". So far she's just asked the usual things (Did you power cycle, soft-reset, are you in 3G coverage - yes/yes/yes) and listed the APN settings I should use. I'm using the automated profile installer at unlockit.com.nz (with US/Straight Talk), since I can't view or change the APN settings directly.
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Re: no 3G with BYOP iPhone 4

Postby Anne_ST » Mon Jan 14, 2013 4:18 am

Hi LloydM. We've responded to the support ticket you submitted. Please check your email for the resolution. Thanks.
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Re: no 3G with BYOP iPhone 4

Postby Anne_ST » Mon Jan 14, 2013 4:20 am

Hi weslance. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.
Anne_ST
 
Posts: 2116
Joined: Thu Mar 24, 2011 2:04 am

Re: no 3G with BYOP iPhone 4

Postby weslance » Mon Jan 14, 2013 12:44 pm

Anne_ST I don't have 5 post so I have no way to contact you.
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Re: no 3G with BYOP iPhone 4 - CLOSED, moving to PMs

Postby LloydM » Mon Jan 14, 2013 10:56 pm

Anne_ST: I sent a PM, closing thread.
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Re: no 3G with BYOP iPhone 4

Postby Jessica_ST » Tue Jan 15, 2013 1:56 pm

Good day, weslance. My name is Jessica_ST and I'll continue addressing your concern. Please check your Forum inbox for a private message. Thank you.
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