Straight Talk Wireless Forums

I want to add device to my account to pay for new service plan. This device has been used close to a year but is not listed on my account. I want to pay for 2 devices for the year. Tried to add with serial # or sim # but doesn't recognize it. Thanks for your help.
Russ

Hi Rubbermaid2470. We're truly sorry to hear that you are having an issue when trying to add a device to your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Thanks man!

Hi ZacharyWalter. My name is Straight Talk Mark. You're welcome. If you need assistance in the future, please do not hesitate to let us know or you can still use our self-service menu by simply texting the word HELP to 611611. Thanks.

I am also having this same issue! We have been calling for a week. Can not get a live person on the line to help us. Trying to add a previously activated phone (was our phone) to a second line on the account. Saying sim is invalid? How do we fix this or get a new sim.

Hi Dawnwm. My name is Straight Talk Mark. We apologize for the inconvenience. Allow us to help you address your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.