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Bought Wrong Service Plan Card- Can't Return

PostPosted: Thu Jul 21, 2016 9:55 pm
by SeaBear
So, I bought the $30 card instead of the $45 card. Just noticed today which one it was and won't be able to use it on my new phone. Looked on Walmart's website and they won't refund/exchange prepaid phone cards, even if they haven't been used (scratched off), of which this card isn't scratched off.

Is it possible to "upgrade" my $30 card to the $45 card? I have no problem paying the difference, I just don't want to waste $30. Seems like Walmart/StraightTalk should have some kind of refund system.

Thanks in advance,
Cory

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Thu Jul 21, 2016 10:18 pm
by ST-Jean
Hi Cory! My name is Straight Talk Jean. For us to address your concern, we need to take this issue offline. Please check your Forum inbox for a message.

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Fri Jul 22, 2016 12:24 am
by EthanMFNStetson
I bought a $30 card for my smartphone. Scratched off the covering before I realised it is not compatible.

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Fri Jul 22, 2016 8:44 am
by ST-Mary Ann
Hi EthanMFNStetson! My name is Straight Talk Mary Ann. We need to take this issue offline so I can address it further. Please check your forum inbox for the message that I have sent. Thank you.

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Tue Jul 26, 2016 10:37 pm
by Jperrine
I was in a hurry and accidentally grabbed a data plan for a tablet instead of a $45 refill service card. Please help??? Any way I can return or advance it to get the right plan card???

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Tue Jul 26, 2016 10:54 pm
by ST-Jean
Hi Jperrine! My name is Straight Talk Jean, and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Sun Sep 25, 2016 3:43 am
by Tiphouse
Hi I sort of have the same problem. I refilled my phone accidentally with the $60 unlimited international plan and I only needed the $55 dollar plan. It's not working for me! Please help!

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Sun Sep 25, 2016 9:32 am
by ST-Mary Ann
Hi Tiphouse! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Mon Nov 07, 2016 12:49 am
by Haleykeeton1999
Hello my name is Haley I bought a prepaid 30 dollar card yesterday that does not work on my iphone5s Walmart says that I can not refund this because I scratched the back off is there anyways I can go about this or am i just out 30 dollars ?

Re: Bought Wrong Service Plan Card- Can't Return

PostPosted: Mon Nov 07, 2016 12:53 am
by Haleykeeton1999
HELLO my name is Haley I accidentally bought a 30 dollar car and without notice I scratched the back off in a rush to get my plan started little did I realize that it's not compatible with my iPhone , Walmart will not refund me how do I go about this or am I just out of my 30 dollars