Bought Wrong Service Plan Card- Can't Return

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Re: Bought Wrong Service Plan Card- Can't Return

Postby ST - Larry » Fri Nov 29, 2019 4:39 pm

Hi Donrickman. My name is Straight Talk Larry. I'm sorry for that you're having a problem. We'll help you address your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
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Re: Bought Wrong Service Plan Card- Can't Return

Postby moonchim97 » Fri Jan 03, 2020 1:00 am

Hey, I was wondering if some one could help me. My dad accidentally bought the wrong service card as it is for hotspot data instead of a service and it is not compatible to my iPhone is there anyway I can exchange the card or return it for a service card of the same amount or is there nothing to do. Please get back to me soon.
moonchim97
 
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Re: Bought Wrong Service Plan Card- Can't Return

Postby ST - Mark » Sat Jan 04, 2020 11:49 pm

Hi moonchim97. My name is Straight Talk Mark. Sorry that you are having this issue. Allow us to check first your account before we can answer your question about it. To further assist you, please check your Forum inbox for a private message. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: Bought Wrong Service Plan Card- Can't Return

Postby jlmaki910 » Tue Jan 21, 2020 5:35 pm

I'm in the same situation, I accidentally purchased a $50 card for the mobile hotspot or tablet program and I meant to get a refill card for my phone. Is there anything I can do?
jlmaki910
 
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Joined: Tue Jan 21, 2020 5:10 pm

Re: Bought Wrong Service Plan Card- Can't Return

Postby ST - Mark » Fri Jan 24, 2020 3:44 pm

Hi jlmaki910. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thanks.
ST - Mark
 
Posts: 2108
Joined: Thu Jun 14, 2012 11:46 am

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