my phone won't let me refill

[phild]

I have purchased a service card but I can't use it because the machine is telling me my number is not a straight talk number. I have been using this number for a month and I have been receiving texts from the straight talk machine. I cant talk to anyone be ause its telling me my nuber doesn't exist my service runs out in a couple of days and I really want to get this problem resolved. One thing I noticed was that my phone number and my min number are different. Please get back to me.

[ST-Kurt]

Hi! I am sorry for this matter. This is Straight Talk Kurt. I will contact you directly with a private message. Thank you.

[Ambertench]

I am having this same issue. My service is about to runout and straight talk is saying my number isn't on their network. I have had this number for over 4 years now and just recently switched phones. I need to be able to add my service

[ST-Linda]

Hi Ambertench! This is ST-Linda. Let us help you. Please check your Forum inbox for the private message that I sent to further assist you with your concern. Thank you.

[TwistedTalk508]

It would have been tremendously helpful if this question had been answered publicly! I, too, am having trouble with straight talk not recognizing a phone number that is in use while in the process of trying to give you guys more money for another month of service.

I know how to find IMEI and serial numbers in my phone, and I made attempts with both the phone number I used to register (and that I have been using to send texts as recently as five minutes ago) and the MIN listed in my phone details (which is different than the mobile number above). The instructions on the website are not difficult to follow; to refill, I should be able to plug in the numbers and move on to the next page, but several attempts proved futile.

I bounced around the website reading FAQs. I downloaded the app to see if it would be easier, but I was not able to log in using the same information that logged me into the website fifteen minutes prior. There is no option to send an email for support, and my hearing impairment makes calling tech support an anxiety inducing project. Especially when I am already exasperated by Straight Talk.

My boyfriend has worked for T-Mobile, Sprint, and Samsung, and he has never has so many problems with a company or their customer service as he had while trying to set up my service with straight talk. A month later, more problems. And I have never needed to ask for help activating a phone or paying the bill. I feel like I'm dealing with Comcast.

So, straight talk isn't recognizing a number that is currently in use when I try to refill my plan online. I do not want to go to Walmart. How was this problem solved for the previous two posters?

Please answer publicly. Why have forums if you aren't going to share the answers?

[ST-Yvonne]

Hi TwistedTalk508! My name is Straight Talk Yvonne. We are willing to assist you through this channel. Unfortunately, we need to address your concern privately since the account information is needed so we can better assist you in fixing the issue. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.

[igrigel]

I too have this problem and would like to be able to add minutes via the internet.

[ST-Yvonne]

Hi igrigel! My name is Straight Talk Yvonne. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.

[Shrock113]

I've had a account with straight talk for at least 2 years now and now that I bought a new phone and trying to active it it it's saying my number isn't on their network. I would love to find out if there is something I can do, I'm only getting machines when I call customer support. I bought a phone card last week and don't want to lose the money.

[ST - Mark]

Hi Shrock113. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.