Straight Talk cut off my data

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Re: Straight Talk cut off my data

Postby DawgPoP » Thu May 02, 2013 1:31 am

my post didn't get posted, I think because I said bad stuff about the company.
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Re: Straight Talk cut off my data

Postby neitjnf » Fri May 03, 2013 4:17 pm

Hello, same thing happened to me on an LG Optimus and I got a rude and abusive rep on the phone! Also, my service STARTED at a 100 kbps network speed the very day that I refilled my service.

I want to request a full review of my account and open a formal complaint against the representative that talked to me on the phone, please check my records. I called the customer service phone number on 5/1 and the representative mentioned that my account was flagged for speed reduction due to excessive data use which doesn't make any sense given that the speed was reduced the same day that I paid for a new month of service which should start at full speed and there hasn't been any abnormal data use.

According to my data usage monitor:
NEW CYCLE REFILLED ON APR 26: as of the time of this email total data use is 351 MB.

The representative was extremely rude and should be trained on proper customer service or even disciplined or terminated! This is absolutely unacceptable!
He not only treated me like I was stupid, he also had a very aggressive attitude and told me he could do nothing to fix my problem, that I should read the terms and conditions again and use my phone as a phone and not a computer!

Your terms and conditions DO NOT specify a limit of data usage and only vaguely explains what ST deems as excessive use.

You will lose me as a customer as well as my friends and family that I convinced to use ST, at least 6 service plans total will be cancelled if this is not taken care of ASAP. And I will make sure to make my story known everywhere online and will be making a complaint to the Better Business Bureau and the local Communication and Utilities Commission.
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Re: Straight Talk cut off my data

Postby stewieisall » Sun May 05, 2013 8:18 am

I am not happy either. Its been a few days now since I haven't had any data service. To make things worse, my service was auto-refilled, but the problem still remains. I refuse to continue using Straight Talk if this isn't resolved...
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Re: Straight Talk cut off my data

Postby Jude » Mon May 06, 2013 1:29 am

Hi stewieisall. My name is Straight Talk Jude and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Jude
 
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Re: Straight Talk cut off my data

Postby neitjnf » Wed May 08, 2013 4:42 pm

It is impossible to have violated any terms and conditions the same day that the service was refilled as IT WAS NEVER AT NORMAL SPEEDS. I STARTED A NEW REFILLED CYCLE AT REDUCED SPEEDS WITH NO CHANCE WHATSOEVER TO VIOLATE ANY TERMS OF USE. I ALSO I DO NOT HAVE THE CAPABILITY OR NEED TO TETHER MY DEVICE SO SECTION 7 DOES NOT APPLY.

Straight Talk is VIOLATING ITS OWN CONDITIONS BY NOT PROVIDING PRIOR NOTICE PER SECTION 6 LAST SENTENCE OF PARAGRAPH 1 HIGHLIGHTED BELOW.


You have made my decision easy, I'm not renewing anymore and will take my family and friends with me to another provider. you just lost 6 current customers and 4 potential new ones.


6. STRAIGHT TALK UNLIMITED TALK, TEXT AND MOBILE WEB ACCESS PLAN INTENDED USE: Straight Talk Unlimited Talk, Text and Mobile Web Access Plans may ONLY be used with a Straight Talk handset for the following purposes: (i) Person to Person Voice Calls (ii) Text and Picture Messaging and (iii) Internet browsing and ordinary content Downloads. The Straight Talk Unlimited Plan MAY NOT be used for certain unauthorized uses that adversely impact our service. Examples of unauthorized uses include, without limitation, the following: (i) continuous uninterrupted mobile to mobile or mobile to landline voice calls; (ii) automated text or picture messaging to another mobile device or e-mail address; (iii) uploading, downloading or streaming of uninterrupted continuous video; (iv) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; or (v) as a substitute or backup for private lines or dedicated data connections. A person engaged in unauthorized uses may have his/her service throttled and/or terminated. Customers will be provided notice and an opportunity to take corrective action with respect to unauthorized uses before their service is terminated.

Unlimited voice services may not be used for monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity or autodialed calls or robocalls. Straight Talk reserves the right to cancel or deactivate service, and/or reduce data throughput in order to protect the Carrier’s network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of Straight Talk service. Straight Talk reserves the right to limit or reduce data throughput speeds or the amount of data transferred, and to deny or terminate Service, to anyone Straight Talk believes is using the Straight Talk Unlimited Talk, Text and Mobile Web Access Plan in an unauthorized manner or whose usage, in Straight Talk’s sole discretion, adversely impacts the Carrier’s network or customer service levels. Straight Talk will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if in Straight Talk’s sole opinion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text or Mobile Web usage is harmful or disruptive to the Carrier’s network or service levels. If we determine, at our sole discretion, that you are using an unlimited service in violation of the Straight Talk Terms and Conditions of Service, or in any other manner that we deem to be unreasonable or excessive, then we may terminate individual calls, terminate or reduce the speed of data connection throughput, Mobile Web Access or terminate your service, decline to renew your service, or offer you a different service plan with no unlimited usage component.

Straight Talk may discontinue providing Service to you, discontinue your account, terminate data connections and/or reduce data throughput speeds for customers whose usage, in the sole judgment of Straight Talk: (1) appear likely to generate abnormally high call volumes or Mobile Web Access and data usage and/or abnormally long average call lengths or Mobile Web Access and data usage as compared to the usage of other Straight Talk customers; (2) may be harmful, disruptive, or interfere with the Carrier’s network, Straight Talk’s service or the ability to provide quality service to other customers. For a detailed description of activities that could result in reductions in data service speeds or service interruption or termination, see paragraph 7 and the section entitled “Straight Talk Features: Intended Use” under the Mobile Web Services Section below. By initiating Service and placing or receiving calls, you acknowledge and agree to Straight Talk’s right to terminate your Service under these circumstances.

Straight Talk may modify or cancel any Service or take corrective action at any time without prior notice and for any reason, including but not limited to your violation of this agreement.

7. STRAIGHT TALK UNLIMITED PLANS CANNOT BE USED FOR: any applications that tether your device to a laptop or personal computer other than for the use of Wireless Sync. IN ADDITION TO THE DISCLAIMERS SET FORTH IN THE AGREEMENT, YOU ACKNOWLEDGE THAT THE USE OF THE STRAIGHT TALK MOBILE WEB SERVICES IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. STRAIGHT TALK MAKES NO WARRANTY THAT THE STRAIGHT TALK MOBILE WEB SERVICES WILL (i) MEET YOUR REQUIREMENTS, (ii) ALLOW ACCESS TO ALL THIRD PARTY SITES, OR (iii) BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. NO ADVICE OR INFORMATION OBTAINED FROM ANY OTHER SOURCE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT OR THE STRAIGHT TALK MOBILE WEB SERVICES TERMS OF USE. You are responsible for all activities undertaken by you using the Straight Talk Mobile Web Services, including without limitation, the use of email. You shall not use, nor permit others to use, the Straight Talk Mobile Web Services in a manner or for a purpose contrary to this Agreement.
neitjnf
 
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Re: Straight Talk cut off my data

Postby Jude » Thu May 09, 2013 1:45 am

Hi DawgPoP. My name is Straight Talk Jude and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Jude
 
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Joined: Tue Apr 12, 2011 12:25 pm

Re: Straight Talk cut off my data

Postby tragicwinner » Thu May 09, 2013 5:58 pm

i didnt sign shit i went to walmart and bought a phone and card and that was it and activated it i never signed no paper this company is a joke if you ask me always cutting of data when it clearly says unlimited data usage that is false advertisement i dont know who else to go thru that i wont be paying an arm and leg for service
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Re: Straight Talk cut off my data

Postby Che_ST » Thu May 09, 2013 6:12 pm

Hi tragicwinner! My name is ST Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Che_ST
 
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Re: Straight Talk cut off my data

Postby neitjnf » Thu May 09, 2013 6:22 pm

I never got specifics, got throttled on a NEW refilled cycle that never got normal speeds, got verbally abused by a rude phone rep, and they just told me that they can't do anything and I have to wait until a new cycle again... I cancelled my autorefill and ordered a Tmobile SIM with Truly unlimited service, waiting for it to arrive to transfer my number.

i will also be taking 9 others with me that I convinced to use ST, with family plans Tmobile is only $5 more a month!

I have opened complaints with my credit card company, the Better Business Bureau and the California Utilities and Communications Commission.
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Re: Straight Talk cut off my data

Postby klocs420 » Fri May 10, 2013 8:36 am

Cut off my data too. I read section 6 and it clearly states A person engaged in unauthorized uses may have his/her service throttled and/or terminated. Customers will be provided notice and an opportunity to take corrective action with respect to unauthorized uses before their service is terminated.

I was never provided notice and an opportunity to take corrective action. My data was completely shut off, in my language that means my data was terminated.. So I call these jerks and all they can say is "well sir on this one" , "well sir on that one". They talk to you like you are an idiot. I ask them when my data would be turned back on and they said as soon as I pay my bill. Of course I wasn't happy with straight lie at this point so I asked them where it states that in writing so I can visually verify it and who would of thought.. it doesn't exist. After a few calls and more probing they tell me my data will be turned back on but at a reduced speed. I ask them what it will be reduced to and I got "well sir on this one it will be reduced". What kind of answer is that?

Guess I will wait for them to take this issue offline just like they did my phone's data.
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