ZIP CODE

[Elle]

Hi roadwornlew. My name is StraightTalk Elle. We need to take this issue offline since we will need your account information to assist you further with your issue. I will contact you directly with a private message. Thanks.

[schoolie17]

Hello.

For the past 4 days I have had absolutely NO service for incoming and outgoing calls and texts, unless I am in one specific location. At my parents house they have a service booster, and it is the only place I can do anything on my phone. When home, in my home zip code, and anywhere else for A 50 mile radius I am unable to make calls or send texts. During the times I am unable, my service bars are grey, instead of blue. I have tried reactivating my phone, I called customer support, went through all trouble shooting (turned phone on and off, took out battery for 1 minute, and COMPLETELY rebooted my phone, loosing everything I had saved.). The support person gave me a reference number to call back during business hours, which I did, and the new call taker wouldn't accept my reference number, and proceeded to try to make me do all the same steps again. I have been without a phone (other than my husbands which is through straight talk, and set up the same way, and has no issues) for almost 5 days now, which I doubt I will be credited for even though I have all documentation proving my phone will not work. I only want to be able to use my phone the way I have paid to use. And I tried calling back 4 MORE TIMES this evening before the call center closed, went through the steps to get tech support, and heard a few seconds of hold music, and then silence for 20 minutes each time. I finally have given up due to the headache this issue has caused me. CAN ANYONE HELP ME?!?!?! I would just greatly appreciate it if someone would finally help me fix this, rather than avoiding me as if I am the plague.

[Jhonally_ST]

Hi schoolie17. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[Tania]

Is it possible to change my old zip code to my new location zip code. cause i sometimes get 1 bar instead of 3-4 bars of signal... just wondering cause im about to reactivate my phone and i would want to change the zip code to my new location.

[alita]

Hi Tania. My name is Straight Talk Alita. Yes, it is possible to change your phone's activation ZIP code to your current ZIP code. Thanks.

[mtsniper]

Hi I too need to change my zip code on my plan so I can get service at my new home.please let me know how to change it. Thanks

[Debbie_ST]

Hi mtsniper. My name is Straight Talk Debbie. Sorry that you’re having a problem. Please check your inbox for a message. Thank you.

[Naynay]

Is there any way to change the zip code my phone is activated in without having to get a new SIM card?

[ST-Stacy]

Hi Naynay! This is Straight Talk Stacy. We can try to change your ZIP code without sending a new SIM card but your number will change. I will contact you directly through private message. Please check your forum inbox. Thank you!

[KAMenchaca]

Hello,

I activated my phone a year ago and recently moved to another city and am experiencing very terrible signal reception and consistent failed text messages and dropped calls. I believed it was the area I was living in, until I became extremely frustrated and started looking to remedy the situation when I came across this thread. Can you please help? Thank you.