Straight talk plan charged my credit card twice

[Kratliff71]

They charged my credit card twice too!! I called support after it happened and they told me The additional "airtime card" will just apply when this one runs out, which I was fine with rather than a refund. Well that was a LIE!!!!! Here I sit, no cell phone service!! Christmas holiday weekend!! Nobody to call until Monday and I have no phone service to even call with!! I'm so mad I could throw my phone off a cliff!! I emailed straight talk, no response! They took my money and told me a lie!

[ST-Mary Ann]

Hi Kratliff71! My name is Straight Talk Mary Ann. I'm sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[jonmccarty]

I'm new to this and was also charged twice for a refill, can anybody help me out?

[ST-Yvonne]

Hi jonmccarty. My name is Straight Talk Yvonne. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.

[Dlaw2017]

Same issue . tried to contact through number but to no avail .. Please could someone give me assitance . charged my card twice this morning .no luck any where else

[ST-Yvonne]

Same issue . tried to contact through number but to no avail .. Please could someone give me assitance . charged my card twice this morning .no luck any where else

Hi, Dlaw2017. My name is Straight Talk Yvonne. We understand your frustrations and we apologize for the inconvenience that you have experienced with the service. We'd like to help you get your concerns addressed immediately. I will contact you directly with a private message so we can better assist you with your concern. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.

[Dlaw2017]

Yvonne my money still hasn't returned .. Could you get back to me when you can ... I don't believe Its been 24 hours but it usually would of been accredited back to my card . its not my institution either.thanks

[Dlaw2017]

My problem still isn't resolved .. Still haven't received my refund ? ?? Help please

[ST-Yvonne]

My problem still isn't resolved .. Still haven't received my refund ? ?? Help please

Hi, Dlaw2017. My name is Straight Talk Yvonne. We are willing to assist you through this channel. Unfortunately, we need to address your concern privately since the account information is needed so we can better assist you in fixing the issue. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.

[sierachronister123]

Hi there, please help me how do I cancel my other payment from straight talk plan?
They charged my credit card twice and I only did it once..
Could you please reply to me as soon as possible?.
if Not maybe i will cancel everything and just go to simple mobile instead..

They've done the same thing to me. I'm very disappointed.