I scratched silver strip and not all numbers are there

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Re: I scratched silver strip and not all numbers are there

Postby WDrake » Sat Nov 30, 2019 6:45 am

I bought a $55 refill card yesterday, and when I scratched off the silver strip all the numbers are not there. From what I am reading Walmart store will not help you. I have been in retail management for 20 years and I can not believe that a store will not stand behind what it sells, and to insure customer satisfaction. Especially if the customer has the receipt. I need help! I am currently unemployed and back in school and $55 is a lot of money to me right now.
WDrake
 
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Re: I scratched silver strip and not all numbers are there

Postby ST - Larry » Sun Dec 08, 2019 1:28 pm

Hi WDrake. My name is Straight Talk Larry. I apologize for the trouble this has caused you. We'll help you recover your service PIN. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
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Re: I scratched silver strip and not all numbers are there

Postby ineedhelpnow4700 » Fri Dec 20, 2019 1:13 am

i accidentally did this as well and i need help asap
ineedhelpnow4700
 
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Joined: Fri Dec 20, 2019 1:06 am

Re: I scratched silver strip and not all numbers are there

Postby ineedhelpnow4700 » Fri Dec 20, 2019 1:21 am

I just bought a card from Wal-mart and as i was scratching the silver part, I too scratched up a piece of the silver lining and can't read 3 numbers. I have my receipt also, can you please help me so I can reactivate my account i need help as soon as possible please
ineedhelpnow4700
 
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Joined: Fri Dec 20, 2019 1:06 am

Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Sat Dec 28, 2019 9:37 pm

Hi ineedhelpnow4700. My name is Straight Talk Mark. Yes, we can. We'll be happy to help you get the rest of the service PIN. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Mark
 
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Re: I scratched silver strip and not all numbers are there

Postby Ehrinn » Sun Dec 29, 2019 12:53 am

Hey I need some help. I Scratched off the numbers of the service pin literally 45 dollars wasted I’m missing 3 number. Can someone help me
Ehrinn
 
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Joined: Sun Dec 29, 2019 12:28 am

Re: I scratched silver strip and not all numbers are there

Postby Ehrinn » Sun Dec 29, 2019 3:39 am

Hi I bought a service card recently and it scratched off 3 of the numbers I need help
Ehrinn
 
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Joined: Sun Dec 29, 2019 12:28 am

Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Mon Dec 30, 2019 6:51 pm

Hi Ehrinn. My name is Straight Talk Mark. Sorry to hear that you are having this issue. Yes, I can help you with your concern. We need to take this issue offline so I can address it further. I have sent you a private message. Please check your Forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks!
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: I scratched silver strip and not all numbers are there

Postby Lazdude07 » Sat Jan 25, 2020 4:43 pm

I have the same problem, I purchased a straight talk card so I could refill my phone but I accidentally scratched off 3 of the numbers, I was wondering if I could get some help.
Lazdude07
 
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Joined: Sat Jan 25, 2020 4:38 pm

Re: I scratched silver strip and not all numbers are there

Postby ST - Mark » Sun Jan 26, 2020 12:44 pm

Hi Lazdude07. My name is Straight Talk Mark. Sorry for the trouble that you have encountered with your service plan. For us to help you, we need to take this issue offline. Please check your Forum inbox. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks!
ST - Mark
 
Posts: 2426
Joined: Thu Jun 14, 2012 11:46 am

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