Easy Exchange

Easy Exchange

Postby mac37083 » Sun Feb 17, 2013 11:05 am

Anyone can tell me about the easy exchange program?
mac37083
 
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Re: Easy Exchange

Postby Elle » Mon Feb 18, 2013 12:56 pm

Hi mac37083. My name is StraightTalk Elle. Straight Talk will has a new program called Handset Protection that will provide handset coverage beyond our manufacturer’s warranty. This protection is managed by Service Net, who will handle most customer issues. This is only eligible for Straight Talk branded phones only. HPP offers two types of plans:

EASY EXCHANGE
This plan extends the phone’s standard manufacturer’s warranty for one year beyond the expiration date; it covers electrical and mechanical failure from normal use.

EASY EXCHANGE PLUS (Available monthly and annually)
This plan covers electrical and mechanical failure from normal use but also adds coverage for accidental damage, such as shattered screens and water damage. Intentional damage to the phone is not covered.

The prices will vary depending on the retail value of the handset. If you wish to enroll, please contact our Customer Care Center at 1-877-430-2355. Our representatives are available Monday-Friday from 8:00 AM to 11:45 PM EST.

Hope this answers your inquiry. Let me know. Thanks.
Elle
 
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Re: Easy Exchange

Postby rec9140 » Thu Feb 21, 2013 2:24 pm

OK... What phones are covered... I am interested in the Easy Exchange Plus, but keep getting this "Not available ...." error message.

Samsung SCHS720C Proclaim

Definitely want to add protection for device.

Thanks.
rec9140
 
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Joined: Thu Feb 21, 2013 2:19 pm

Re: Easy Exchange

Postby Jhonally_ST » Fri Feb 22, 2013 6:15 am

Hi rec9140. All StraightTalk branded phones are covered. Thanks!
Jhonally_ST
 
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Re: Easy Exchange

Postby rec9140 » Fri Feb 22, 2013 6:15 pm

Jhonally_ST wrote:Hi rec9140. All StraightTalk branded phones are covered. Thanks!


Get the same error.. see attached screen shot.

Login, enter phone number, denied.

Box definitely says ST.. or does the phone have to come direct from ST? I got it at the local WMSC.....

Definitely after the Easy Exchange PLus...
Attachments
st_denied_p.png
Denied!
st_denied_p.png (66.88 KiB) Viewed 1566 times
rec9140
 
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Re: Easy Exchange

Postby rec9140 » Sat Feb 23, 2013 6:32 pm

Just tried this again, same thing, denied..

See attachment for error.
Attachments
st_denied_p.png
Denied
st_denied_p.png (66.88 KiB) Viewed 1601 times
rec9140
 
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Re: Easy Exchange

Postby Shelly_ST » Wed Feb 27, 2013 5:43 am

Hi, rec9140. My name is StraightTalk Shelly. Sorry that you're having a problem. I will try to help you now. Please verify the zip code where the phone was originally activated so we can verify if the area is eligible. Thank you.
Shelly_ST
 
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Re: Easy Exchange

Postby rec9140 » Thu Feb 28, 2013 8:30 pm

Shelly_ST wrote:Hi, rec9140. My name is StraightTalk Shelly. Sorry that you're having a problem. I will try to help you now. Please verify the zip code where the phone was originally activated so we can verify if the area is eligible. Thank you.


Private message sent due to the nature of the information requested.
rec9140
 
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Joined: Thu Feb 21, 2013 2:19 pm

Re: Easy Exchange

Postby katem » Thu Mar 14, 2013 11:17 am

Jhonally_ST wrote:Hi rec9140. All StraightTalk branded phones are covered. Thanks!



Very upset that Iphones are not covered. :( I paid A LOT of money for my iphone, and I feel I should be offered coverage as well!
katem
 
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Re: Easy Exchange

Postby Sophie_ST » Fri Mar 15, 2013 7:45 am

Hi katem. My name is Straight Talk Sophie. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.
Sophie_ST
 
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