Straight Talk Wireless Forums

I purchased an unlimited plan on straighttalk.com at 01:57:47 on February 23rd, for my phone. The website shows that the payment was accepted, and the number of service days remaining appeared on my phone, but I have no service at all. When I try to make a call, the message says that my phone has been deactivated. I've talked to customer service three times on the customer service line, but each time the first person transferred me, I've sat on hold for almost an hour before hanging up. I've dialed *22890 several times, and that hasn't done anything. One thing that I think may be part of the problem is that I was enrolled in auto-refill, and when the payment date came up there were not enough funds in the account. This may have happened several times before my payment on the 23rd was finally accepted. Please activate my phone and, if possible, credit my balance with the service days I have missed. E-mailing the customer service has gotten no results.

Hi mattaleshire17. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.

My phone is also deactivated after adding airtime. please help

Hi Jeffrey.Dobbs,
My name is ST Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Is it deactivted or have the terminated ya?

my phone has been deactivated for no reason and this is the worst customer service i had ever experienced!

my phone was deactivated for no reason and cant get a hold of any one thats a real person!!!! i just want to know what is going on some one plz help me

Hi, hrw5272. My name is StraightTalk Shelly. Sorry that you're having a problem. I will try to help you. I will contact you directly with a private message so we can address this issue further. Thank you.

My phone has been deactivated and I have automatic renewal. Help!

My phone has been deactivated.....what's going on?