Straight Talk Wireless Forums

I cannot do a hard reset on a LGL16c, it comes up with screen to confirm reset and agreeing to wipe data, I say yes to both. Then it comes up with a screen that says "factory reset disabled by Kill switch" reboots and nothing happens. Any help. I found out that all new smartphones have this new "Kill switch" installed by all manufacturers because a new law passed prevents a thief from accessing a phone if there is a password on it and trying to factory reset it. Is there a way to bypass the kill switch if I have the phone and there is no password and I want to wipe data and reset phone, I cannot reset through settings on phone, security, it says factory reset disabled by server policy. I cannot reset this phone and its making my very upset. Can anyone help.

Hi ccullip! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

I found out that all new smartphones have this new "Kill switch" installed by all manufacturers because a new law passed prevents a thief from accessing a phone if there is a password on it and trying to factory reset it. Is there a way to bypass the kill switch if I have the phone and THERE IS NO PASSWORD ON IT and I want to wipe data and reset phone, I cannot reset through settings on phone, Backup & reset, it says factory reset disabled by server policy. I cannot reset this phone and its making my very upset. Tech Support here says they cannot help me. This "Kill switch" is built to all new phones and if someone hacks your gmail and enables this then your phone can never be reset again. Manufacture offer no help either. So this phone is basically a brick. Time to throw it away and think about it before I buy another phone from Straight Talk, Net10, Tracfone, or any of the affailiate companies.

I need help as well. The guest mode is stuck on and turn it off.

Hi erynnrenee! My name is Straight Talk Mary Ann. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

I have same problem

Chillin49ers wrote:I have same problem

Hi, Chillin49ers. My name is Straight Talk Yvonne. Let me help you with that but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.