Voicemail number?

Voicemail number?

Postby scurvy » Fri Jan 04, 2013 3:26 pm

For the year or so I've had Straight Talk service, I've always been able to press & hold 1 to get voicemail - no password or prompts necessary.

Some time over the weekend, that changed. Now when I press & hold 1, I get a message that the number is no longer in service. When I dial *86, I get a different audio error message - 'the service you are attempting to use has been restricted or unavailable'. Only by dialing my own number am I able to check my voicemail, but it requires me to put in my password, which is annoying.

In the call settings for my new-to-me but unlocked HTC HD7S, I have a telephone number listed as the voicemail number in the 317 area code (odd as I am in Chicago). Can someone at Straight Talk please tell me the correct number to put in there, so it goes directly to my voicemail by pressing & holding 1?

I was on the phone with tech support for half an hour today, who eventually told me that if pressing & holding the 1 key didn't get me to my voicemail, I had to dial my own number and enter my password (also accomplished by entering my own telephone number as . I attempted to impress upon Alan that it was entirely unacceptable to make me go through more steps & keypresses with something as basic as voicemail but it did not seem to motivate him much.
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Re: Voicemail number?

Postby Aroseleip » Sat Jan 05, 2013 4:46 am

I can't even get into mine. My phone threw a fit when I tried setting up vm and now I can not my messages.
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Re: Voicemail number?

Postby Lindsay_ST » Sat Jan 05, 2013 9:29 am

Hi scurvy. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Voicemail number?

Postby Lindsay_ST » Sat Jan 05, 2013 9:31 am

Hi Aroseleip. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Voicemail number?

Postby scurvy » Sat Jan 05, 2013 6:10 pm

Working out a solution with Straight Talk Lindsay, allegedly... haven't received a reply to my PM back to her at noon.
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Re: Voicemail number?

Postby scurvy » Mon Jan 07, 2013 6:01 pm

Problem solved.

I put the SIM back into my old phone (HTC Magic/T-Mobile MyTouch 3G), found the setting for the voicemail number and copied it down (it's in the 805 area code). Swapped the SIM card back into the new-to-me phone (HTC HD7S) and put that number in the 'voicemail number' option. It now works correctly, as designed.

I only wish I'd thought of doing this instead of taking 5 days to call Straight Talk tech support or register here... neither of those actually gave me the number.
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