Samsung Galaxy Proclaim - won't make or receive calls

Samsung Galaxy Proclaim - won't make or receive calls

Postby jonesrj » Thu Oct 04, 2012 9:19 pm

I recently purchased Samsung Galaxy Proclaim s720c, I have an intermittent problem where the phone will not make or receive calls unless powered off then back on. It has always happened first thing in the morning. Is this a known issue, and how do I resolve it?
jonesrj
 
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Re: Samsung Galaxy Proclaim - won't make or receive calls

Postby Sophie_ST » Fri Oct 05, 2012 4:40 am

Hi jonesrj. My name is Straight Talk Sophie. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.
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Re: Samsung Galaxy Proclaim - won't make or receive calls

Postby jonesrj » Fri Oct 05, 2012 12:10 pm

I do not see a button to reply to the PM you sent. Please advise. Also, I was unable to find the IMEI number, all I could find was "MEID" in phone settings\status. The MEID is given in two forms DEC and HEX. Is this what I should be looking for?
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Re: Samsung Galaxy Proclaim - won't make or receive calls

Postby ST - Kyle » Fri Oct 05, 2012 12:30 pm

Hi jonesrj. My name is ST - Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
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Re: Samsung Galaxy Proclaim - won't make or receive calls

Postby jonesrj » Fri Oct 05, 2012 4:54 pm

Posting #4.
jonesrj
 
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Re: Samsung Galaxy Proclaim - won't make or receive calls

Postby jonesrj » Fri Oct 05, 2012 4:56 pm

Posting #5.

Is the MEID the same as the phone serial number? If not, please tell me how to find it for the Samsung Galaxy Proclaim s720c.
jonesrj
 
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Re: Samsung Galaxy Proclaim - won't make or receive calls

Postby ST - Kyle » Fri Oct 05, 2012 4:57 pm

Ye, it is. Please send it to my inbox for further assistance, jonesrj. Thanks.
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