No 3G on Samsung Galaxy Mini S5570

No 3G on Samsung Galaxy Mini S5570

Postby UncleN00b » Wed Oct 03, 2012 10:48 pm

I just bought a Samsung Galaxy S5570. I have voice, text, mms and data, but the data is EDGE. >< I have an iPhone 3GS that was using this SIM and it had 3G connectivity. Why doesn't this phone connect 3G even though I'm using it in the same area with the same SIM?
UncleN00b
 
Posts: 40
Joined: Mon Sep 24, 2012 12:50 pm

Re: No 3G on Samsung Galaxy Mini S5570

Postby Anne_ST » Thu Oct 04, 2012 1:51 am

Hi UncleN00b. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.
Anne_ST
 
Posts: 2116
Joined: Thu Mar 24, 2011 2:04 am

Re: No 3G on Samsung Galaxy Mini S5570

Postby UncleN00b » Thu Oct 04, 2012 1:53 am

Comparing specs of my iPhone 3GS: http://www.gsmarena.com/apple_iphone_3gs-2826.php
And this Samsung Galaxy Mini S5570: http://www.gsmarena.com/samsung_galaxy_ ... 0-3725.php

I noticed they don't share the exact same specs. In particular, the 2G and 3G network specifications. The iPhone 3GS does HSDPA 850 / 1900 / 2100 for 3G connectivity. The Galaxy Mini does HSDPA 900 / 2100. Is THIS why it won't work on 3G with Straight Talk and will only ever use EDGE?
UncleN00b
 
Posts: 40
Joined: Mon Sep 24, 2012 12:50 pm

Re: No 3G on Samsung Galaxy Mini S5570

Postby UncleN00b » Fri Oct 05, 2012 11:29 am

Not sure what happened to "Anne_ST" so could someone else pick up this case? She said she "updated my data feature and to turn off the phone, turn it back on and then open the web browser". It's still connecting to EDGE and not 3G, and she has not replied since I relayed that information.

Let me say this right now. $45/mo. is quite a savings over contract-based providers, but if the service is does not function properly and response on technical support is so inconsistent, I'm quickly going to lose interest in the value of Straight Talk.

Please respond.
UncleN00b
 
Posts: 40
Joined: Mon Sep 24, 2012 12:50 pm

Re: No 3G on Samsung Galaxy Mini S5570

Postby UncleN00b » Fri Oct 05, 2012 4:13 pm

Anne_ST: Don't worry about it anymore.

To all: I was fortunate enough to reach a capable-minded support representative on the phone. Long story short:

ANY PHONE YOU WISH TO USE ON STRAIGHT TALK MUST BE COMPATIBLE AT 850MHz AND 1900MHz.

ADDITIONALLY, KEEP IN MIND THAT PHONES HAVE SEPARATE SPECIFICATIONS FOR 2G AND 3G NETWORK CONNECTIVITY. For example, the iPhone 3GS does UMTS 850 / 1900 / 2100 for 3G connectivity. The Galaxy Mini does UMTS 900 / 2100. This is NOT compatible with Straight Talk service for 3G connectivity so you WILL always only get an EDGE connection on this phone with Straight Talk. Period.

For reference:
iPhone 3GS specifications: http://www.gsmarena.com/apple_iphone_3gs-2826.php
Samsung Galaxy Mini S5570 specifications: http://www.gsmarena.com/samsung_galaxy_ ... 0-3725.php
UncleN00b
 
Posts: 40
Joined: Mon Sep 24, 2012 12:50 pm


Return to Samsung

Who is online

Users browsing this forum: No registered users and 5 guests