My issue has yet to be fixed, I'm taking it that st Kyle ain't working since it has been two days since I got a reply. But this is a joke, I gave them all my infomation, told them I tried everything and that it's not my phone, but after waiting forever for a reply I'm told to try a factory reset. ....I rebuild Computers for fun, I've fully rebuild and customized a gen 1 Xbox 360,but yet when I told them I already tried resetting the phone they tell me to do what, the forth thing I tried before taking my concerns to them. What am I paying 50 dollars a month for when I can't use the phone? The issue is not will the phone but forbid anyone Listen to me. Can someone that will Listen to me please help.