Code 97

Code 97

Postby eamurphy66 » Sat Aug 25, 2012 4:06 pm

I refilled my fhone account on the 8/23/12, the next morning I could not send or recieve texts or calls, and browser does not work. I try to make a call and a message states that my phone haas been deactivated. I try to send a text and a messege appears saying account error, contact customer care, report code 97 when messaging. I called cutomer service, was told to update profile, shut off phone, turn on phone, but still did not work. Then I was told to call back in 24 hours. Need help.
eamurphy66
 
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Re: Code 97

Postby Elle » Sun Aug 26, 2012 1:57 pm

Hi eamurphy66. My name is StraightTalk Elle. . Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
Elle
 
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Re: Code 97

Postby milkncookies42 » Mon Aug 27, 2012 10:50 am

I just reactivated my phone this morning (I let it lapse by one day)....and I'm getting the code 97 while trying to text my son. Can someone help me?
milkncookies42
 
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Joined: Mon Aug 27, 2012 10:47 am

Re: Code 97

Postby Elle » Tue Aug 28, 2012 11:23 am

Hi milkncookies42. My name is StraightTalk Elle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
Elle
 
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Joined: Tue Apr 12, 2011 12:52 pm

Re: Code 97

Postby brawny2281 » Wed Aug 29, 2012 2:50 pm

Just purchased a new straight talk galaxy precedent on Sunday August 26, had it fully activated and working by Monday. I was able to use it for two days and when I woke up this morning I tried to send a text and I got a message saying error 97, text failed to send. I then tried to make a phone call and a voice told me that my phone has been deactivated. My account at straight talk online also refers to my phone as deactivated. I just purchased the 3 month unlimited service card and it seems straight talk wants me to buy another one. Ridiculous! I'm not letting $130 go down the drain for two days of service. Please help me turn my service back on, I want what I paid for.
brawny2281
 
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Re: Code 97

Postby Jessica_ST » Thu Aug 30, 2012 2:49 pm

Good day, brawny2281. We're sorry for the trouble. My name is Jessica_ST and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica_ST
 
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Re: Code 97

Postby dallas2882 » Mon Sep 24, 2012 2:58 pm

I'm having the same problem with my phone please help ASAP.
dallas2882
 
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Re: Code 97

Postby Jessica_ST » Mon Sep 24, 2012 4:04 pm

Good day, dallas2882. We're sorry for the trouble. My name is Jessica_ST and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica_ST
 
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Re: Code 97

Postby Tzarynn » Mon Jan 28, 2013 4:02 pm

I'm having the same issue here. I've tried restarting my phone, updating the PRL and Profile. I have plenty of signal and I have a wireless connection with my phone . I've never had an issue with it until now. It just keeps telling me:


"Code: 97
Account Error: Message not sent. Please contact customer care and report a code 97 when sending messages"
Tzarynn
 
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Joined: Mon Jan 28, 2013 3:57 pm

Re: Code 97

Postby Jhonally_ST » Tue Jan 29, 2013 5:39 am

Hi Tzarynn. My name is StraightTalk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. If you are new to this Forum, please participate in any thread by creating at least five posts to enable your private messaging feature. Thank you.
Jhonally_ST
 
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