I refilled my fhone account on the 8/23/12, the next morning I could not send or recieve texts or calls, and browser does not work. I try to make a call and a message states that my phone haas been deactivated. I try to send a text and a messege appears saying account error, contact customer care, report code 97 when messaging. I called cutomer service, was told to update profile, shut off phone, turn on phone, but still did not work. Then I was told to call back in 24 hours. Need help.