3g does not work on samsung galaxy proclaim.

3g does not work on samsung galaxy proclaim.

Postby wolff540 » Sun Jun 10, 2012 12:40 am

i recently purchased the samsung galaxy proclaim. the 3g was working after i took the phone home and activated it. but now i cannot use any of my apps as the 3g will not work. nothing will connect and all i can do is call and text. i can use the apps on my phone when im connected to my home wifi. is there any way to fix this?
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Re: 3g does not work on samsung galaxy proclaim.

Postby Lindsay_ST » Sun Jun 10, 2012 12:52 am

Hi wolff540. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
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Re: 3g does not work on samsung galaxy proclaim.

Postby wolff540 » Sun Jun 10, 2012 1:03 am

i tried responding to your pm, but it will not let me. is there any other way to resolve this issue?
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Re: 3g does not work on samsung galaxy proclaim.

Postby wolff540 » Sun Jun 10, 2012 1:17 am

also i tried to factory reset my phone but with no luck
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Re: 3g does not work on samsung galaxy proclaim.

Postby Lindsay_ST » Sun Jun 10, 2012 1:29 am

Please turn off the phone and remove the back cover and battery. You may return the battery and back cover, then power on the phone. Please dial *22890 and press the Send key. Once the phone has been programmed successfully, please check the 3G connection on your phone. Thanks.
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Re: 3g does not work on samsung galaxy proclaim.

Postby toddonfire » Mon Jun 11, 2012 12:51 am

I am having the same problem. My wife and I purchased Proclaims about a month ago and thus far have been satisfied with the service and reception, however we went travelling this weekend and on the way home my phone's battery ran out of juice. Upon arriving home I plugged it in to recharge and turned it back on and found that I could get no more than 2 signal bars, and my 3g would not connect. The problem cannot be my location as my wife is in the same room with the same model of phone, and is getting full bars and all the 3g she can eat. After spending some time on the phone with customer service, removing and replacing the battery and multiple calls to *22980, the phone remained in the same situation and I was instructed to wait 24 hours to call back if the problem didn't right itself. Is there anything else I can POSSIBLY do to get this phone back to working condition? And what will be done if this isn't corrected in 24 hours?
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Re: 3g does not work on samsung galaxy proclaim.

Postby Anne_ST » Mon Jun 11, 2012 12:53 am

Hi toddonfire. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
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Re: 3g does not work on samsung galaxy proclaim.

Postby toddonfire » Mon Jun 11, 2012 1:02 am

Since I just registered here, I am not allowed to respond to PMs yet.
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Re: 3g does not work on samsung galaxy proclaim.

Postby toddonfire » Mon Jun 11, 2012 1:13 am

instead of PMing me please send the email directly to **********@gmail.com.
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Re: 3g does not work on samsung galaxy proclaim.

Postby Sophie_ST » Mon Jun 11, 2012 1:18 am

Hi toddonfire. My name is Straight Talk Sophie. Please make at least 5 posts to enable private messaging. Thanks.
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