cannot process your transaction byop

cannot process your transaction byop

Postby JDoubleu » Wed Dec 06, 2017 2:42 am

Bought an unlocked ATT galaxy s6 and a sim card to fit, first set up went smoothly but when i was told to shut it off to complete activation, it never was activated. and now when i try to enter the SIM card info it either says its in use, or we cannot process your transaction. Im trying to keep my old phone number. the s6 device wont even show up on inactive devices, just the sim card but when i try to activate it i cant......... :evil:
JDoubleu
 
Posts: 1
Joined: Wed Dec 06, 2017 2:36 am

Re: cannot process your transaction byop

Postby ST - Larry » Wed Dec 06, 2017 8:56 am

Hi JDoubleu. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
ST - Larry
 
Posts: 5174
Joined: Tue Nov 22, 2011 11:14 am

Re: cannot process your transaction byop

Postby Gunrunner82 » Mon Dec 18, 2017 2:21 am

I'm having the same problem
Gunrunner82
 
Posts: 1
Joined: Mon Dec 18, 2017 2:16 am

Re: cannot process your transaction byop

Postby ST - Felice » Mon Dec 18, 2017 9:24 am

Hi Gunrunner82. My name is Straight Talk Felice. Sorry about your issue. Let us get this resolved. Please check your Forum inbox for a message.
ST - Felice
 
Posts: 2268
Joined: Tue Nov 22, 2011 12:04 pm

Re: cannot process your transaction byop

Postby LincolnCody » Fri Feb 23, 2018 10:25 am

I'm trying to transfer my sim to a new phone and every time I put in the number I get, "We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance." Hard to call when your sim is out
LincolnCody
 
Posts: 1
Joined: Fri Feb 23, 2018 10:19 am

Re: cannot process your transaction byop

Postby ST - Larry » Sat Feb 24, 2018 4:00 pm

Hi LincolnCody. My name is Straight Talk Larry. I read your post and I am sorry you’re having some problems. Let us help you with the transfer. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
ST - Larry
 
Posts: 5174
Joined: Tue Nov 22, 2011 11:14 am


Return to Samsung

Who is online

Users browsing this forum: No registered users and 7 guests