How to change Auto-Refill credit card

Post your questions and get answers about
Straight Talk Auto-Refill.

How to change Auto-Refill credit card

Postby taxsage » Wed Apr 17, 2013 1:46 pm

Ok, the good news first (this is as of April 17, 2013). You can add a credit card to your account online and you should give it a nickname. Go to straighttalk.com, log in, select Manage Credit Card information on left side, select Add New Payment Method and carefully add the new credit card. Don't look for an online option to assign Auto-Refill to this new card, there isn't one. Also, the online chat service for Straight Talk won't make this change for you either.

Now the not so good news. You have to call the dreaded voicemail tree. Here is the sequence:
call (877) 430-2355
select 1 for english
select 5 other [don't bite on the automated refill option, this won't help]
select 6 other
select 2 other
select 1 for active phone
enter your straight talk phone number
enter 1 for yes
wait for a human being, and explain that you added a new card online, and you want customer service to switch auto-refill to it. The English quality on this line is not so good, so I prefer not to give the card info orally and have it transcribed wrong.

Good luck.
taxsage
 
Posts: 4
Joined: Wed Apr 17, 2013 10:35 am

Re: How to change Auto-Refill credit card

Postby jonault » Fri Sep 27, 2013 1:46 am

You don't need to call customer service for this anymore, you can do it on the website.

After adding your new credit card to your account (as described above), you should see your existing & new cards both listed under Payment Information. Your current card should display "This account is being used to make recurring payments at this time" with a View Details link next to it. Click on View Details.

Some additional information about your account will be displayed along with a dropdown menu for Payment Method. Select your new card from the dropdown menu & click Apply.

Your new card should now be shown as the card with the recurring payment. At this point you can delete the old card if you wish.
jonault
 
Posts: 1
Joined: Fri Sep 27, 2013 1:37 am


Return to Auto-Refill

Who is online

Users browsing this forum: No registered users and 1 guest