Moto E text taking forever

[durrrrrr]

Need a little help here. My moto e phone takes forever for a text to go through. Sometimes it is as long as 30 mins. Its getting ridiculous. Maybe its the phone? Idk. Because there seems to be a vacuum of information out on the internet about this problem. Is it the service? Why is it that some numbers I can text immediately to, and some take forever? Am I at the nexus of the cellular universe?

[ST-Mary Ann]

Hi durrrrrr! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[durrrrrr]

Yeah, so I went to the link and they told me to perform a factory reset on the phone. So against my better judgement I performed this task and survey says.......didn't help. Some of the text I send still take 10 mins for the recipient to receive them. So that solved nothing. But while I was chatting with the ST person, I asked if I had an iPhone with ST, and someone else had an iPhone with say Sprint.....could we instant message? The answer I got was no, ST doesn't have that feature. Now, I assumed that would be a feature that apple has on the phone, so in theory if you had service, you should be able to instant message. Help me out here ST, is my service bad because we use other companies towers and when it comes down to a Verizon text going through on a Verizon tower and my ST text going through on the same Verizon tower, mine will take longer? I am not mad about any of this, just trying to figure out if the phone needs replaced or if I am going to have to deal with the slow texting. Probably not going to leave either way, as the extra $70 per month is nice in my pocket.

[ST-Mary Ann]

Hi durrrrrr! My name is Straight Talk Mary Ann. We need to take this issue offline so I can address it further. Please check your forum inbox for the message that I have sent. Thank you.