Can't login to Straight Talk website.

Can't login to Straight Talk website.

Postby dburks101 » Wed Feb 06, 2013 12:28 pm

I am no longer able to access my online account information from your online portal. I am correctly inputing my email address and password and still am not able to access your online portal. From your website I requested a new password. Once the password is received I attempt to access the web-portal again and still I am not able to access it. I have tried different web browsers also and still no avail.

I have called customer support atleast 4 time concerning this issue. I am told they have reset my account password and that an updated password would be sent to me within 24 hours. On each occasion I never receive an updated password initiated and changed by them.

Please do the following reset my account, reset my passwrd and resolve this techinical issue. I am attaching a screen shot of the error message.
Website Login Error.jpg
Website Login Error.jpg (31.87 KiB) Viewed 731 times
dburks101
 
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Re: Can't login to Straight Talk website.

Postby ST - Kyle » Wed Feb 06, 2013 12:45 pm

Hi dburks101. My name is ST - Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
ST - Kyle
 
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Re: Can't login to Straight Talk website.

Postby darrendsc » Thu Feb 07, 2013 9:33 pm

I am having the same problem as DBurks101 above. I have always used the website to add my service cards. Now my login no longer works. I have requested the login and password with the same results. It is still the same password and login they just don't work anymore.

Thank You
darrendsc
 
Posts: 1
Joined: Thu Feb 07, 2013 9:24 pm

Re: Can't login to Straight Talk website.

Postby ST - Kyle » Fri Feb 08, 2013 5:24 pm

Hi darrendsc. My name is ST - Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
ST - Kyle
 
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Joined: Tue Nov 22, 2011 11:33 am

Re: Can't login to Straight Talk website.

Postby StarKissed » Mon Feb 11, 2013 1:56 pm

I have the same problem.

I couldn't get into my online account to pay my statement, which is what started all this four days ago.

I have sent several emails regarding this problem and spoken to Customer Service Twice and they told me to contact them again if what they proposed
didn't work.

It didn't work, and I've contacted them again with updates through email and they are now ignoring me.

My phone service was cut off last night at midnight, and no one is responding to my email messages,
so now I have no way to resolve this problem.

It seems I've been hung out to dry and left with no alternatives. Clearly, this isn't an isolated problem and I imagine
there are others having this problem as well.
StarKissed
 
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Re: Can't login to Straight Talk website.

Postby ST - Katie » Mon Feb 11, 2013 6:54 pm

Hi StarKissed. My name is ST Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
ST - Katie
 
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Joined: Tue Nov 22, 2011 12:02 pm

Re: Can't login to Straight Talk website.

Postby yaro1996 » Mon Feb 11, 2013 7:34 pm

How I reply to pm
yaro1996
 
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Re: Can't login to Straight Talk website.

Postby ST - Katie » Mon Feb 11, 2013 7:41 pm

Hi yaro1996. You have already made 5 posts. Kindly check if your private message is enabled. Thanks.
ST - Katie
 
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Re: Can't login to Straight Talk website.

Postby FubarSam » Sun Mar 31, 2013 12:32 pm

I am having the same trouble as everyone else on this page. I have had customer service reset my password to no avail. It just will not let me in any longer. Please help me as it is easier for me to do this stuff online as to the phone.
FubarSam
 
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Joined: Sun Mar 31, 2013 12:22 pm
Location: Dothan Alabama USA

Re: Can't login to Straight Talk website.

Postby tonychau » Fri Apr 05, 2013 6:36 pm

I am having the same problem as DBurks101 above. I have always used the website to add my service cards. Now my login no longer works. I have requested the login and password with the same results. It is still the same password and login they just don't work anymore. I've also called straighttalk numerous times but I can never get through the line.

Thank You
tonychau
 
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Joined: Fri Apr 05, 2013 6:35 pm

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