Cannot activate my used Straight Talk phone

Cannot activate my used Straight Talk phone

Postby xeverytime » Sun Nov 04, 2012 1:44 pm

Hello! I purchased a used Straight Talk phone that I am trying to activate. This phone has some remaining service from its old owner, so I can't seem to activate it with my account. I receive this message:

We are sorry, the Serial Number you entered is associated with another account or is already active. Please try again with a different serial number or log into "My Account."

How do I deactivate the phone from its old account so that I can create my own Straight Talk account?
xeverytime
 
Posts: 31
Joined: Sun May 20, 2012 10:01 pm

Re: Cannot activate my used Straight Talk phone

Postby Monette » Sun Nov 04, 2012 1:48 pm

Hi xeverytime. My name is Straight Talk Monette. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
Monette
 
Posts: 666
Joined: Tue Oct 25, 2011 10:49 am


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