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"access forbidden" (internet over 3G)

PostPosted: Mon Oct 01, 2012 2:13 am
by nealeyoung
iPhone 4 user here, started straight talk a few weeks ago. set up iPhone with
iPhone configuration utility. have been using web over straight talk 3G successfully
(but very lightly) until this evening, when for the first time web and email access
was failing. apple maps app seemed to work though. tried web browser on a few
pages and got "Access Forbidden" on every page I tried. "3G" icon was displayed on
the phone at the time.

Failure occurred at a friend's house a few miles from my home. back home,
web access is now working. (and I have turned off wi-fi to force 3G wireless data
use.)

Straight talk rep, can you please help? I'm trying straight talk for a month to see
how well it works for me. (if web access fails regularly, I will stay with my AT&T plan.)

Thanks.

Re: "access forbidden" (internet over 3G)

PostPosted: Mon Oct 01, 2012 2:17 am
by Debbie_ST
Hi nealeyoung. My name is Straight Talk Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

Re: "access forbidden" (internet over 3G)

PostPosted: Mon Oct 01, 2012 4:53 pm
by nealeyoung
I cannot reply with a private message. (The forum tells me this feature is forbidden, as I just joined.) Please advise.

Re: "access forbidden" (internet over 3G)

PostPosted: Tue Oct 02, 2012 12:52 am
by Lindsay_ST
Hi nealeyoung. My name is Straight Talk Lindsay. We are sorry for the trouble. Please participate more by posting 5 messages here to enable your private messaging feature. Thank you.

Re: "access forbidden" (internet over 3G)

PostPosted: Tue Oct 02, 2012 4:20 pm
by brumfield01
I am also having this exact same issue. My 4g connection will work great and then I get a full stoppage and the "access forbidden" error. The only way to fix it that I have found is to set the phone in airplane mode for a minute and turn it back on. That is fine, but it happens constantly...please help!

Re: "access forbidden" (internet over 3G)

PostPosted: Tue Oct 02, 2012 4:21 pm
by brumfield01
Nealeyoung,

Were you ever able to be helped with this issue?

Re: "access forbidden" (internet over 3G)

PostPosted: Tue Oct 02, 2012 4:23 pm
by ST - Kyle
Hi brumfield01. My name is ST - Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

Re: "access forbidden" (internet over 3G)

PostPosted: Tue Oct 02, 2012 6:58 pm
by brumfield01
Ok, but I cannot reply until my posts are accepted by the moderator so I can have 5. Thanks.

Re: "access forbidden" (internet over 3G)

PostPosted: Wed Oct 03, 2012 7:32 am
by brumfield01
STILL waiting on my posts to be approved so I can PM you back....this is silly that we have to do this.

Re: "access forbidden" (internet over 3G)

PostPosted: Wed Oct 03, 2012 12:38 pm
by brumfield01
I replied back with my info, please help!