I'm having a few issues renewing for the first time

I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 7:27 pm

Hi,
I am having trouble renewing. This is my first time renewing. Yesterday I entered the pin from my $30 card I bought from Walmart, and the minutes were added to my reserve according to my phone. I was sent a message saying my new end date was on 8-29-12. Then I received a message that said to,“dial 438 from add airtime option to add reserve". I thought I had to do this to add the minutes so when I did the 30 days that was in my reserve disappeared and went back to my old end date and said I had 1 day of service left & my service end date is 7-31-12.

I tried calling customer service & all they told me was my end date is 8-29-12 and to keep dialing *22890 to update my phone. Now one day later & my phone says I have 0 days of service left & that my service ends 7-31-12. I also checked on the account online, and it sent my phone a message listing what minutes, text, and data I now have but it does not give me an end date & my actual phone still has not updated the service end date. I am confused. I don't want to lose service tomorrow when according to the end date on my phone my service will be up... or will it????? Was my card already added to my phone & if so why didn't my service end date change? Is it still in my reserve? Will my date update tomorrow? HELP!
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby Jennifer_ST » Tue Jul 31, 2012 7:38 pm

Hi moonbeam0330. My name is Straight Talk Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
Jennifer_ST
 
Posts: 2038
Joined: Fri Sep 03, 2010 10:06 am

Re: I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 7:57 pm

Ok so I am new to this forum. How do I respond to your message with the information you need? I see no place to respond to the message you sent to my private inbox.
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 8:10 pm

I got your message but when I click compose to respond I get the following message, " We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature."
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 8:32 pm

I can't compose yet still. Saw a posting saying you have to post several times before it is activated so that is what i'm trying to do.
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 8:33 pm

I can't compose yet still to reply to your privste message. I saw a posting saying you have to post several times before it is activated so that is what i'm trying to do.
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 8:38 pm

I can't compose yet still. I saw a posting saying you have to post several times before it is activated so that is what i'm trying to do.
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby moonbeam0330 » Tue Jul 31, 2012 8:39 pm

I can't compose yet still. I saw a posting saying you have to post several times before it is activated so that is what i'm trying to do.
moonbeam0330
 
Posts: 9
Joined: Tue Jul 31, 2012 6:10 pm

Re: I'm having a few issues renewing for the first time

Postby Shelly_ST » Wed Aug 01, 2012 6:53 am

Hi, moonbeam0330. We have approved your posts to enable the private messaging. You may now try to send a reply to the private message. Thanks.
Shelly_ST
 
Posts: 1328
Joined: Fri Sep 03, 2010 11:11 am

Re: I'm having a few issues renewing for the first time

Postby oneharmonic » Wed Aug 01, 2012 12:33 pm

I'm having this issue as well.
oneharmonic
 
Posts: 2
Joined: Wed Aug 01, 2012 12:05 pm

Next

Return to Getting started, adding Airtime and other general Straight Talk discussions.

Who is online

Users browsing this forum: Google [Bot] and 6 guests