Hi dgailgarrett. My name is StraightTalk Elle. Phones that end with “G” run off with AT&T or T-Mobile while the one with “C” runs off with Verizon except for some Android phones. The only Android that runs off with Verizon is the Samsung Galaxy Proclaim. The rest of the Android phones run off with Sprint. I’m going to try to help you now with your current issue. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.