cancel auto-refill

cancel auto-refill

Postby Rebel60 » Sun Mar 11, 2012 12:13 pm

I need to cancel auto-refill for my current ST phone so that I will not be charged $30 for the next month. I have a new phone I will be using on the unlimited plan.
I logged in to my account but there is no place to cancel auto-refill. I am not going to activate the new phone & transfer the number until I use up more of my minutes & get closer to renewal which is around the 20th. Since St will not refund my left over balance, I don't want to loose money.
Thanks.
Rebel60
 
Posts: 14
Joined: Tue Feb 14, 2012 10:55 am

Re: cancel auto-refill

Postby John » Sun Mar 11, 2012 1:30 pm

Hi Rebel60. My name is Straight Talk John. We’re sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
John
 
Posts: 369
Joined: Wed Apr 13, 2011 8:12 am

Re: cancel auto-refill

Postby Rebel60 » Sun Mar 11, 2012 2:00 pm

I have not received the private message yet.
Rebel60
 
Posts: 14
Joined: Tue Feb 14, 2012 10:55 am

Re: cancel auto-refill

Postby John » Sun Mar 11, 2012 2:22 pm

Rebel60, please check again your forum inbox. Thank you.
John
 
Posts: 369
Joined: Wed Apr 13, 2011 8:12 am

Re: cancel auto-refill

Postby Rebel60 » Mon Mar 12, 2012 12:20 pm

John I sent the info. you needed. Did you get it?
I had to leave yesterday & couldn't stay on the computer. I am off to work now, so if I don't heard from you later I will just call CS.
Thanks
Rebel60
 
Posts: 14
Joined: Tue Feb 14, 2012 10:55 am

Re: cancel auto-refill

Postby John » Mon Mar 12, 2012 12:50 pm

Rebel60, cancellation of your auto-refill has been successful. Thank you!
John
 
Posts: 369
Joined: Wed Apr 13, 2011 8:12 am


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