SamsungT528G ISSUES PLEASE HELP

[Erinn]

I will try this one last time... Cant believe that I can't get anyone to respond to any of my posts! VERY UNHAPPY!
I finally gain the ability to respond in a PM, however I CANT get anyone to help me!!!

Original Post:
My friend had this phone for less than 3 mo. On Feb 3rd he purchased the $45 Straight Talk, and on Feb 8 he attempted to send a picture text, however the message was stuck analyzing, which caused him not to be able to send/receive any texts or access his contacts. When he went to Walmart on Feb 11 they told him he could send it in, however it could take up to 2 weeks to get it back. Because he had just paid the $45 one wk earlier and there was no way to credit his time without a phone, he bought another Samsung T528G. NOW the new phone wont allow him online, nor will it let him send/receive ANY PIC TEXTS! Every time he calls Customer Service he gets people that are very hard to understand, and they are unable to help him resolve these issues! He was told to just keep checking it, that it takes some time. This is ridiculous It is now the 14th and he has had the new phone for 3 days!!! How much longer does one have to wait?! I am writing this for him because when he calls he gets no where, and he is UNABLE to access the web on his phone! We would like some troubleshooting options, or some UNDERSTANDING customer service to help resolve these ISSUES!!
Erinn

[Elle]

Erinn, please check your Forum inbox for a message we sent you. Thanks.

[joeym922]

Errin..... Did you get it fixed, I bought two of those phones 6 days ago and I'm having the same problem with both of them, and they are to busy to take my call and they won't respond to my post.

[Stephanie_ST]

Hi joeym922. My name is StraightTalk Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message to help you with your issue. Thanks!