Replacing a phone

[toyo68]

I order a phone from straight talk , the phone stop working they told me send it back to them and in 3 days they will ship me a new phone , so now they received my old phone but I still haven't received my phone or got a call , so when I called today they told me that it's in progress and it will be one to two weeks, I been without a phone for a month now, just bought a $45 card and only used 4 days of it. I don't think it's right that I have to be this long without a phone forced to use my son's phone. I been with straight talk since they came out down here , for them to treat me like this , thanks for nothing.

[Elle]

Hi toyo68. My name is StraightTalk Elle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.

[toyo68]

Don't have the ticket#

[toyo68]

It doesn't let me reply on your private message

[Elle]

toyo68, please make two more posts so you can reply to the private message. Thanks.

[toyo68]

!

[toyo68]

ok

[Elle]

toyo68, you may try to reply to the private message now. If you still can't get through, please make few more posts. Thanks.