Straight Talk Wireless Forums

I purchased a new phone approx. 2-3 weeks ago.(LG 420G). When I go to the website, it states OTA Pending and no options to refill minutes etc.. are listed. I click on the continue button and it says there is some kind of issue. My service end date is in a few days but can't refill on-line.

Hi fuzz6704. My name is StraightTalk Stephanie. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

I still have this issue and I have stopped receiving replies with no help!

Hi fuzz6704. A message was sent to your email for a resolution to your issue. Please keep me posted if your phone is already working. Thank you.

This issue seemed to be resolved several days ago, However, it has returned! When I go to the website and log into my account to view my phones, it lists my phone as OTA pending again and nothing further may be done. What is the problem?

Hi fuzz6704. My name is Straight Talk Stephanie. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.