OTA Pending?

[fuzz6704]

I purchased a new phone approx. 2-3 weeks ago.(LG 420G). When I go to the website, it states OTA Pending and no options to refill minutes etc.. are listed. I click on the continue button and it says there is some kind of issue. My service end date is in a few days but can't refill on-line.

[Stephanie_ST]

Hi fuzz6704. My name is StraightTalk Stephanie. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[fuzz6704]

I still have this issue and I have stopped receiving replies with no help!

[Stephanie_ST]

Hi fuzz6704. A message was sent to your email for a resolution to your issue. Please keep me posted if your phone is already working. Thank you.

[fuzz6704]

This issue seemed to be resolved several days ago, However, it has returned! When I go to the website and log into my account to view my phones, it lists my phone as OTA pending again and nothing further may be done. What is the problem?

[Stephanie_ST]

Hi fuzz6704. My name is Straight Talk Stephanie. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.