Postby devonjones92@ » Thu May 27, 2021 11:07 am

I've been a loyal, without missing a month of service and had a few different phones threw straight talk but they took my reward points. I got like 7000 points three months ago because I added a new phone to my account. The points were "pending" for 3 months, then down to the day they were supposed to be approved they disappeared!! Contacted customer service and they said even though I was supposed to rightfully receive the points, customer service said to bad they failed. Like seriously?!?!?! The customer service agent even said I should rightfully receive the points, told me that the points failed and they can't fix that. So I got screwed out of a free service that I desperately needed. So ive been a loyal customer for YEARS for nothing. I cant believe these people just screwing people out of something that is theirs. I'm on a fixed income and was DEPENDING on those reward points!!! I've never been so wrongfully treated. I WILL NOT RECCOMEND STRAIGHT TALK TO ANYONE EVER AGAIN!!!!! The saddest part is I have proof saying I should receive the points.
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Joined: Thu May 27, 2021 10:42 am


Postby ST - Mark » Fri May 28, 2021 7:51 am

Hi devonjones92@. My name is Straight Talk Mark. We're sorry to hear that you are caught in this situation. As your service provider, this is definitely not how we want you to feel and experience. To better assist you with your issue about your reward points, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for contacting us.
ST - Mark
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Joined: Thu Jun 14, 2012 11:46 am

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