Our records show that the SIM card number entered no longer

[kim73ber]

Bought a ZTE hotspot last year. We are trying to survive following the hurricane here in Louisiana...no internet or landline. I plug my hotspot in the generator to charge and when I pull up my ZTE on my account I get this message: Our records show that the SIM card number entered no longer can be used
Is there a way around this that doesn’t involve having to buy or get another SIM? If I have to wait or buy another sim, forget it. I don’t understand why it’s already inactive.


Kimberley Mitchel

[ST - Mark]

Hi kim73ber. My name is Straight Talk Mark. We're truly sorry to hear that. Before we can answer your question, allow us first to check your account. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.