Faulty SIM card

[kananumpua]

Have been wanting to switch to Straight Talk for over a year now but had to wait until I paid off my phone with Verizon. The phone is an Sumsung S9 that is unlocked (have used other SIM cards in other countries). After 1.5 days if texting and calling with a variety of ST customer service representatives, who were all very nice but most have limited technical troubleshooting skills, we finally conclude that I paid $45 for a faulty Straight Talk SIM card from Walmart. They're going to send me a new SIM card but I'll now be without a phone for 3-5 business days. Tried to return to Walmart but they won't accept since it's been opened. Feel like I did all my homework and I'm still going to get screwed, either out $45 or 3-5 business days, without a phone. Definately a 1st world problem but pretty annoying. At this point I don't know if I'd recommend Straight Talk. TBD.

[ST - Mark]

Hi kananumpua. My name is Straight Talk Mark. Sorry to hear that you are also having an issue with your SIM card. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for your patience.