Straight Talk Wireless Forums

I am a current StraightTalk customer and have been using T-Mobiles towers for some time. The service is very poor where I currently live. I had Verizon prior and had excellent service. I would like to stay a current StraightTalk customer, but switch the carrier towers I'm using. I purchased a BYOP kit so I have the VZW Sim card ready to switch over. I followed the directions from a YouTube video but I received a contact customer support error towards the end. I cannot call customer support because I have no phone service at home. Can I talk to someone here in order to change the cell towers I'm using?

Hi MooreDesignLabs. My name is Straight Talk Mark. Sorry that you are having this issue with your network connection in your area. We'll help you address your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.