Straight Talk Wireless Forums

I have a STRAIGHT TALK phone. I bought the $30 STRAIGHT TALK phone card because money is tight right now and had to go cheaper, but I still need my phone to be active. Only to find out when I entered the pin that it will not work because I have a STRAIGHT TALK smart phone? I don't have the money to buy another card and I need my phone to be active. Can I get this refunded? I can't use the card...Or can I get the amount added to my account so I can pay the difference to get a plan that will work with my STRAIGHT TALK phone that I bought to use strictly with STRAIGHT TALK. This is absurd. It is not clearly marked that it will not work with my STRAIGHT TALK phone, and I was not told when purchasing that it may not be compatible with my STRAIGHT TALK phone.

Hi bassfishen. My name is Straight Talk Mark. We're sorry to hear that. Before we can answer your questions, we will need to check your account first. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.