NEW PHONE INVALID SERIAL NUMBER

[jmatthews008]

I bought a new phone at walmart and can not activate it because straightalk says my serial number is invalid. I returned to walmart and they state the phone was scanned correctly and we have validated the serial number. What can I do to get straighttalk to validate this phone?

Thanks

[ST - Mark]

Hi jmatthews008. My name is Straight Talk Mark. We do apologize for the trouble. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.